Delete your Cosmos Builder account
Cosmos Builder is used by invitation: a construction company invites its team and its clients. Your account is one sign-in for every company that invited you.
Delete it from the app
- Open Cosmos Builder and sign in.
- Tap Menu, then Delete my account.
- Read what is deleted and confirm with Yes, delete my account.
If you administer a company, the app asks you first to make someone else on the team an administrator (Menu → Team). To close a whole company and delete all of its data, write to soporte@lunos.lat.
Accounts a company created for its staff
The company that invited you can also remove you: its owner or office removes the person from Menu → Team. Ask them, or delete the account yourself as above.
If you can't sign in
Write to soporte@lunos.lat from the email address of your account and ask us to delete it. We answer within 30 days and confirm when it is done.
What is deleted and what is kept
- Deleted at once: your sign-in (username, email, password), your membership in every company, and the phones registered for notifications.
- Kept by the company: the site records you created (progress, photos, notes, materials, change orders, billing) belong to the company's projects and stay, no longer linked to your account, for as long as the company uses Cosmos.
- Server logs and backups: technical logs are deleted after a limited period, and backups are renewed periodically; your data leaves them as they are replaced.
More in the privacy policy.
Eliminar tu cuenta de Cosmos Builder
Cosmos Builder se usa por invitación: una constructora invita a su equipo y a sus clientes. Tu cuenta es un solo acceso para todas las empresas que te invitaron.
Desde la app: entra a Cosmos Builder, toca Menú → Eliminar mi cuenta y confirma con Sí, eliminar mi cuenta. Si administras una empresa, primero da la administración a otra persona del equipo (Menú → Equipo). Para cerrar una empresa completa y borrar todos sus datos, escríbenos a soporte@lunos.lat.
Cuentas que creó la empresa para su personal: el dueño o la oficina de la empresa también pueden quitarte desde Menú → Equipo.
Si no puedes entrar: escribe a soporte@lunos.lat desde el correo de tu cuenta. Contestamos en un máximo de 30 días y te confirmamos cuando esté hecho.
Qué se borra y qué se conserva: se borran al momento tu acceso (usuario, correo y contraseña), tu pertenencia a cada empresa y los teléfonos registrados para avisos. Los registros de obra que creaste (avances, fotos, notas, materiales, cambios, cobros) son de los proyectos de la empresa y se conservan sin tu cuenta mientras la empresa use Cosmos. Los registros técnicos se borran tras un periodo limitado y las copias de seguridad se renuevan de forma periódica.
Más en la política de privacidad.